1. General Provisions.
1.1. „Sanhaus Apartments” used in the Rental Agreement and in the Rules and Regulations means a company operating under the trade name SANHAUS A.J. Ziółek Spółka Jawna, with the registered office at ul. Helska 4/1, Sopot (post code 81-718), VAT No. 585-147-85-72; Tel. 509 476 804. The SANHAUS will come into contact with the Guest in the first place by phone, per e-mail, in special circumstances in writing at the number and address provided in the Agreement, especially at: email@example.com or per telephone +48 730 300 530.
1.2. The Rules and Regulations set out the terms of booking and rent of the Apartments understood as handing over the apartment including its furniture, equipment and fittings to the Guest for a short term stay of persons, for residential purposes, especially for leisure and tourism purposes.
1.3. Making a booking constitutes at the same time signing the Rent Agreement of the Apartment between Sanhaus Apartments and the Guest, on the terms described in the Rules and Regulations, Regulations of Stay and on the particular terms agreed in the letters and messages exchanged with the Guest. Sanhaus Apartments may require the written confirmation of the signed Rental Agreement at the moment of handing over the Apartment.
1.4. While booking, the Guest must confirm that he has read and become aware of the above Regulations.
2. Electronic services.
2.1. Provision of services by electronic means on the basis of these Regulations consists in making it possible to get acquainted with the offer of Sanhaus Apartments by displaying and reading the content, enabling booking via the website www.sanhaus-apartments.pl, sending a message via the contact form provided on it, as well as providing newsletter services. These services are free of charge for guests and other internet users.
2.2. Using the newsletter service is possible for anyone who, when making a reservation, unchecks or activates the appropriate field in the form and enters an e-mail address in the appropriate field available on the website www.sanhaus-apartments.pl. Newsletter services should be understood as an e-mail with the latest information on topics related to the activities and services offered by Sanhaus Apartments, which may also contain promotional and commercial information, sent to the e-mail address provided. The service is provided for an indefinite period, which can be terminated at any time with a 14-day notice. Termination of the contract is also possible without a notice period with the mutual consent of the parties. Termination or termination of the contract for the provision of electronic services shall not affect the performance of already submitted reservations, unless the parties agree otherwise.
2.4. Everyone is obliged to comply with the prohibition on the abuse of electronic means of communication and not to provide, by or to the Sanhaus Apartments ICT system, content that disturbs work or overloads the ICT system, and violates the rights of third parties, generally accepted social norms, or content that is inconsistent with generally applicable law.
2.5. Sanhaus Apartments makes every effort to ensure the correct and uninterrupted operation of the website www.sanhaus-apartments.pl. reserves the right to carry out maintenance work that may inconvenience or prevent its use. Sanhaus Apartments will make every effort to ensure that the dates of the works and their estimated duration are announced before the commencement of works. In special cases, when the security or stability of the ICT system is endangered, Sanhaus Apartments has the right to temporarily stop or limit the provision of services, without prior notification and without prior notice and carrying out works aimed at restoring the security and stability of the ICT system without any time limit.
2.6. In the event that the services indicated in these Regulations are inconsistent with them or do not work properly, the interested users have the right to submit a complaint in electronic form to the following e-mail address: firstname.lastname@example.org or in writing to the address of Sanhaus Apartments with the note " E-service complaint ”. In order to improve the complaint process, please provide your personal data (minimum name and surname, email and telephone number) and describe the reported reservations. Complaints about services provided electronically are considered within 30 days of submitting the complaint. Sanhaus Apartments will immediately notify the applicant of the result of its consideration via e-mail to the e-mail address provided in the complaint
3. Booking and Payment.
3.1. The Apartment can be booked in the following way:
a. Per e-mail at the following address: email@example.com
b. Through the booking system available on the website www.sanhaus-apartments.pl
c. Per telephone,
d. Through websites such as www.Booking.com, www.Expedia.com, etc.
Please note, that our Apartments are available at different locations in Sopot. In order to avoid misunderstanding, please check exactly which apartment you are interested in and where it is located before booking.
3.2. In each of the variants, after the booking is complete, the Guest receives an email regarding the booking and its terms and including the details of arrival and reporting. The price must be confirmed by Sanhaus Apartments per telephone or upon the booking confirmation. All prices offered by Sanhaus Apartments are inclusive of VAT applicable at the moment of booking. Sanhaus Apartments can issue an invoice upon the Guest’s request.
3.3. The booking is confirmed after the prepayment has been made. The amount of the prepayment is specified in the email according to the offer. The prepayment can be paid with a credit card, via online payments or per traditional bank transfer.
3.4. Any failure to make the prepayment described in Point 2.3 in the due time will result in the termination of the Rental Agreement without any further action to be undertaken by Sanhaus Apartments or by the Guest.
3.5. The Guest must pay the remaining amount of the rent on the day of his/ her arrival, by cash or by credit card, including the climate fee amounting to PLN 4.80 per person per day. The payment of the rent can be made in PLN or in EURO at the Guest’s discretion. If the stay is shortened, the Guest is not entitled for any refund for the unused nights, unless it has been caused by the circumstances for which Sanhaus Apartments are at fault.
3.6. The rental price includes: bedsheets, towels, WiFi, utility bills (water, gas, electricity, heating). The rental price does not include the final cleaning charge (unless the purchased package says otherwise) and parking (unless the given apartment has its own parking place – please refer to the apartment description).
3.7. Sanhaus Apartments reserve the right to collect a returnable deposit, on the day of Guest's arrival, amounting from PLN 500 to 1500 PLN (depanding on the apartment), the Guest to be informed about it before the booking is confirmed. The deposit can be taken either in cash or secured by the credit card. The deposit is meant to secure any claims of Sanhaus Apartments in the case of any possible damage or violation of any particular regulation. If there are no objections from the Administrator, the deposit is returned to the guest in full in accordance with the rules below:
a) deposit in the form of a blockade of funds on the card - removal of the blockage takes place up to 2 days after check-out, while the time in which the funds are unblocked on the account depends on the card issuer's bank and may take up to several business days.
b) deposit payable in cash - it can be only returned by bank transfer up to 2 days from check-out, to the guest's account indicated on the check-in day and whether the costs of possible bank charges are on the guest's side.
3.8. Any changes in the booking should be made per email and they will be effective after their confirmation by Sanhaus Apartments. Sanhaus Apartments reserve the right to refuse introducing any amendments in the Agreement terms if it is impossible to do so due to objective reasons. Should the Guest refrain from signing the Agreement due to no possibility to make amendments in the Rental Agreement, the prepayment will not be returned to the Guest.
4. Receiving the Guests.
4.1. The Guest must inform Sanhaus Apartments per email or per telephone about their arrival time one day before their arrival at the latest.
4.2. The hotel night starts normally at 4.00 p.m. on the day of arrival and ends at 11.00 a.m. on the day of departure. A later leave until 1.00 p.m. is possible in some exceptional circumstances, however, it requires a prior confirmation by Sanhaus Apartments. For receiving the Guests between 10.00 p.m. and midnight an additional fee of PLN 80.00 will be charged. Reception in the later hours (after midnight) is only possible subject to the prior arrangement and to additional fee of PLN 150.00.
4.3. Sanhaus Apartments reserve the right to refuse giving the keys to and accommodating any persons who are intoxicated with alcohol or any other intoxicants, behaving aggressively and, thus, directly putting any other persons and their property at hazard.
4.4. The Apartments, in most of the cases, have no private parking places. The Guests can leave their cars in a public parking zone in the street (paid parking – according to the parking meter rates; free at the weekends and on holidays).
5. The Rules of the Stay.
5.1. The Guest must observe the obligatory night time from 10 p.m. to 7 a.m. subject to the termination of the Rental Agreement without notice and calling the Police in any problematic situations, subject to the Guest’s criminal liability and under the penalty of fines specified by law. Please, note that both the Guests of the Apartment and the residents of the whole building are authorized to report any incidents directly to the Apartment Administrator appointed by Sanhaus Apartments.
5.2. The Apartment must only be used for the stay of people for residential purposes. It is prohibited to use it for any professional or business activities, for warehousing and storage, holding parties, organising photo shoots, etc. and excessive alcohol consumption.
5.3. In the Apartment, as well as in the whole apartment building, there is a total ban of smoking cigarettes, candles or any other open flames under the penalty of additional charge amounting to PLN 500 due to the specialist cleaning of the Apartment.
5.4. During the rental period specified in the Agreement, the Guest is required to maintain the apartment and any other facilities which he/ she is authorized to use, in an appropriate technical and health and sanitary condition and to observe the domestic order. The Guest is also required to take care of and protect any parts of the building designed for the common use, such as lifts for people, staircases, corridors, waste dumps, any other facilities and surrounding of the building, against any damage or devastation. The Guest will be obliged to pay an appropriate compensation for any damages or destructions, also these caused by the Guest's visitors.
5.5. Should any damage be discovered in the Apartment or be caused during the stay in the Apartment, the Guest must immediately report them to a Sanhaus Apartments employee. Any failure to notify about the damage may result in charging the Guest with the repair costs, regardless of the cause of the said damage.
5.6. The Guest is obliged each time to lock the entrance door (correspondingly to the keys given to him) both while staying in and being out, as well as to close the windows before leaving the Apartment. There is a hotel safe in most of the Apartments where any valuable items should be left.
5.7. In the case of any loss, damage or losing the keys given to the Guest, the Guest will be charged with the lump sum fee amounting to PLN 500 for keys reconstruction.
5.8. Apart from the prohibition to sublet or to lend or otherwise make the Apartment available for use, the Guest must not transfer the Apartment to any third parties, i.e. transfer his/ her rights under the Rental Agreement to any third parties. Any persons who have not been reported for stay with the Guest at the moment of signing the Rental Agreement must leave the Apartment by 10 p.m.
5.9. During the stay the number of people staying in must not exceed the number declared upon booking, subject to the termination of the Rental Agreement with immediate effect without any obligation to reimburse any amounts for the remaining unused booking period.
5.10. Sanhaus Apartments will not be held liable for any inconvenience experienced during the stay related to: any construction or finishing works which can be executed within the premises where the Apartment is situated, as well as in the area around it; any interruptions in utility supply (including but not limited to electricity, water, central heating) for any reasons out of control of the Landlord, any nuisance (especially by noise) from the adjacent properties.
5.11. Pets are not allowed to stay in the apartments managed by Sanhaus Apartments. Any failure to observe this term may cause Sanhaus Apartments to terminate the Rental Agreement with immediate effect without any obligation to reimburse any amounts for the remaining unused booking period and deposit.
5.12. All residents of the Apartment must observe waste segregation in compliance with the instruction placed in the Apartment. Any unsegregated waste left after returning the Apartment will cause an additional charge to be paid by the Guest amounting to PLN 100.
5.13. Once the stay is finished, the Guest is required to leave the Apartment in the condition in which it was rented to him. Please provide for the basic cleaning of the Apartment, kitchen and bathroom (cleaning up the kitchen annex, washing the dishes, emptying the refrigerator, making the beds and placing all the towel in one place in the bathroom). Please remember to dispose the waste and take away all your personal items. Any failure to observe this provision will cause an additional charge for cleaning amounting to PLN 100.
5.14. The Guest will return the Apartment, remove all their personal items from it and return the keys to the Apartment by 11 a.m. on the date of their departure. In some exceptional circumstances there is a possibility of later leave by 1 p.m. subject to Sanhaus Apartments’ prior approval. The time of leaving and returning the keys should be agreed with Sanhaus Apartments minimum one day before the end of the stay. Any items belonging to the Guest or any other persons left behind in the Apartment after this date will not be deemed as items accepted by Sanhaus Apartments for storage. In the case of any premature termination of the Rental Agreement, the Guest must leave the Apartment according to the above rules within 3 hours from the time he/ she was notified about such termination.
5.15. In the case of leaving the Apartment without any information given to Sanhaus Apartments and leaving the keys in a place other than agreed, the Guest will be charged with an additional fee amounting to PLN 500, and in the case when Sanhaus Apartments lose the opportunity to rent the said Apartment for a certain period of time for the above reason, the Guest will be liable to pay an appropriate compensation.
5.16. Any failure to return the Apartment in the due time will cause charging the Guest with an additional fee for non-agreed use of the Apartment, in the amount of 200% of the daily rent specified in the Rental Agreement, for each commenced 24h of stay.
5.17. All the additional costs and due payments, not settled at the time of signing the Agreement and not settled from the preauthorized amount on the credit card or deposit must be paid by the Guest at the moment of handing over the Apartment, and should they become known after the handover, within the following 7 days. The additional charges are also due in the case of any premature termination of the Rental Agreement.
6. Final provisions
6.1. Both the Landlord and the Administrator of the Apartment agree to make any possible efforts to perform their services in a conscientious and reliable manner.
6.2. In some unpredictable circumstances, which cannot be immediately remedied by normal measures, Sanhaus Apartments are entitled to propose their Guest a replacement property of a nature comparable to the one originally booked. In the case of any force majeure incidents, also by the incidents when the Client’s personal and his/ her property safety cannot be guaranteed for the reasons being out of control of Sanhaus Apartments or in the case when a remedial action is not possible like in the previous sentence, the obligations of Sanhaus Apartments expire and the costs paid by the Guest will be reimbursed.
6.3. The personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC ( general regulation on data protection) (Journal of Laws of the European Union L. of 2016, No. 119, page 1). The administrator of personal data obtained in the process of services described in the Regulations within the meaning of applicable generally applicable law is the name of SANHAUS A.J. Ziółek Spółka Jawna with its registered office at ul. Helska 4 in Sopot (code 81-718), NIP 585-147-85-72; tel. 509 476 804; email: firstname.lastname@example.org.
6.4. In connection with the procedure of registration and purchase of hotel services provided by Sanhaus Apartments, by filling in the forms available on our website, you voluntarily disclose your personal details regarding your name, address, email, telephone number, credit card number and you give your consent for the processing thereof according to the Law. We guarantee that your personal details will only be processed by the data administrator for the purposes of providing the said services, surveying your satisfaction, presenting new offers and promotions, and that they will not be made available, sold or leased to any other entities. Any gathered personal details are stored and processed subject to the required security measures in compliance with Polish law. We have introduced appropriate protection procedures limiting the access and possibility of using your personal details by any unauthorized parties.The Guest has the right of full access to, correcting and obtaining at any time any information regarding the processing of his/ her personal details as well as deleting them from our data bases by contacting us directly at email@example.com.
6.5. Please be advised that Consumers have the option of an extrajudicial method of dealing with complaints and redress. Information on how to access the above-mentioned mode and procedures for resolving disputes, can be found at the following address: www.uokik.gov.pl in the tab "Amicable resolution of consumer disputes". In addition, at: http://ec.europa.eu/consumers/odr Consumers have access to an online platform for resolving consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website for servicing Consumers and entrepreneurs seeking out-of-court settlement of disputes arising from the conclusion of a distance sales contract or contract for the provision of services. Using the above-mentioned out-of-court redress and dispute resolution is voluntary and may only take place if both parties to the dispute (the consumer and the seller) agree to it.
6.6. The Regulations are made available free of charge via the website www.sanhaus-apartments.pl in a form that can be downloaded, saved and printed. Guests and other users are required to read the content of the Regulations before using the Services. Everyone is obliged to comply with the provisions of the Regulations from the moment they start using Sanhaus Aparments services, i.e. from the moment they start using the www.sanhaus-apartments.pl website.
6.7. None of the provisions of these Regulations is intended to violate the statutory rights of the Consumer. In the event of any contradiction of the provisions of these Regulations with the rights of Consumers resulting from generally applicable provisions - the statutory regulations will always be applied in place of the challenged provisions of the Regulations. If you are an Entrepreneur, Polish law applies to all contracts concluded with us. If you are an Entrepreneur, a legal person under public law or a separate public-law entity, the only court competent to settle all disputes arising from contractual relations between us and you will be the court competent for our seat. The previous sentence does not apply to natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it does not have a professional nature for these persons within the meaning of Art. 556 (4) of the Civil Code..
We wish you a nice stay in Sopot!