Rules

RESERVATION AND STAY TERMS AND CONDITIONS FOR SANHAUS APARTMENTS

SANHAUS A.J. Ziółek Spółka Jawna

§ 1. Operator and Definitions

1. The services covered by these Terms and Conditions are provided by SANHAUS A.J. Ziółek Spółka Jawna, with its registered office at ul. Bałtycka 6/1, 81-707 Sopot, Poland, Tax Identification Number (NIP): 585-147-85-72, e-mail: apartamenty@sanhaus.pl, tel. +48 730 300 530, operating under the Sanhaus Apartments brand (“Sanhaus”).
2. The Sanhaus Apartments Reception (“Reception”) is located at ul. Haffnera 47/2, 81-708 Sopot, Poland. Current Reception opening hours are provided to Guests in the booking confirmation or in pre-arrival communication.
3. “Apartment” means the accommodation unit specified in the booking confirmation. Sanhaus Apartments are located at various addresses. Before making a booking, the Guest should verify the address, description, amenities, floor, availability of a lift, parking facilities and other features of the Apartment.
4. “Guest” means the person making the booking and, for the purposes of the rules governing the stay, every person staying in the Apartment under that booking.
5. “Offer” means the specific rate or booking terms, including the price, payment, cancellation and amendment conditions, minimum length of stay and any additional services.
6. The person making the booking must be at least 18 years of age and have full legal capacity and is responsible for informing all other Guests of these Terms and Conditions.

§ 2. Booking, Minimum Length of Stay and Offer Conditions

1. Bookings may be made through the Website, by telephone, by e-mail, at the Reception or through third-party booking platforms.
2. Cancellation and payment terms depend on the selected Offer. An Offer may provide, in particular, for a deposit or advance payment specified as a percentage or fixed amount, cancellation up to a specified deadline, or a fully non-refundable rate.
3. Sanhaus is entitled to set a minimum number of nights depending on the Apartment, dates of stay, season, events, public holidays or type of Offer. The minimum length of stay is specified before the booking is made.
4. Where payment is made by traditional bank transfer, Sanhaus sends a booking confirmation specifying the deadline for payment of the required amount. Failure to make payment by the specified deadline may result in cancellation of the booking.
5. Where, under the selected Offer, the Guest has paid only a deposit or part of the price, the remaining amount is payable no later than on the day of arrival, unless otherwise stated in the booking confirmation.
6. In the event of a no-show, Sanhaus is entitled to retain the deposit, advance payment or price to the extent provided for in the conditions of the selected Offer. Sanhaus recommends considering travel cancellation insurance.
7. If a Guest shortens their stay for reasons not attributable to Sanhaus, no refund is due for unused nights, unless otherwise provided for by the conditions of the relevant Offer or mandatory provisions of law.
8. Any amendment to a booking requires confirmation by Sanhaus. Sanhaus may refuse an amendment if availability, the conditions of the Offer or other objective circumstances do not allow it.
9. For bookings made through Booking.com, Airbnb or other booking platforms, the terms applicable to the particular booking on the relevant platform shall apply with respect to price, payment, cancellation and amendments. The stay rules set out in these Terms and Conditions apply regardless of the booking channel, provided that they have been duly made available to the Guest.

§ 3. Price, Fees and Additional Services

1. The price and scope of services are specified in the booking confirmation. The price includes only those services expressly indicated in the Offer. The local/tourist tax is charged at the rate resulting from the applicable local regulations.
2. Final cleaning, parking, breakfast, accommodation of a dog or other additional services are included in the price only where this is expressly stated in the Offer or booking confirmation.
3. Where an Offer includes breakfast, meals may be provided by a partner restaurant located outside the Apartment. The location, serving hours and manner in which breakfast is provided are communicated to the Guest in the information relating to the Offer or before the start of the stay and may be subject to change.
4. If breakfast cannot be provided at the originally designated location, Sanhaus may arrange an alternative service at another establishment offering a comparable scope of service. If this is not possible, Sanhaus will refund the value of any unused breakfasts.
5. Any concerns regarding the current quality or manner of serving breakfast should first be reported to the restaurant staff to allow them to respond immediately. This does not restrict the Guest’s right to submit a complaint to Sanhaus concerning the performance of an Offer that includes breakfast.

§ 4. Security Deposit

1. Sanhaus may require a security deposit, normally in the amount of PLN 500, or, in justified circumstances, a different amount, provided that the Guest is informed accordingly before making the booking or, at the latest, in the conditions of the Offer.
2. The security deposit secures claims relating in particular to damage, loss of equipment, additional cleaning costs, failure to return keys or access devices and other amounts due under these Terms and Conditions. The amount of the security deposit does not limit the Guest’s liability.
3. The security deposit may be provided by card pre-authorisation, BLIK, online payment, bank transfer, cash or another payment method indicated by Sanhaus.
4. In the case of card pre-authorisation, Sanhaus normally releases the blocked amount within 2 days after check-out, provided that no grounds for making a deduction have been identified. The actual time at which the funds become available depends on the bank or card operator.
5. Where a security deposit has been paid, it is normally refunded within 2 days after check-out, subject to bank processing times and the need to clarify any identified damage or outstanding amounts.
6. Before making a deduction from the security deposit in respect of damage, Sanhaus will, where reasonably possible, inform the Guest of the grounds and amount of the charge and make available any documentation in its possession.

§ 5. Registration Form and Check-in

1. After making a booking, the Guest may receive a link to an electronic registration form. For check-in during Reception opening hours, the form may be completed online or at the Reception.
2. Completion of the electronic registration form in advance and fulfilment of the other check-in requirements communicated to the Guest are conditions for using self check-in outside Reception opening hours, including collection of keys from the coded key box located at the Reception.
3. If the requirements for self check-in have not been met, Sanhaus may withhold the code or keys for self-service collection, and the Guest will be required to check in at the Reception during its opening hours. Payment for the booking does not exempt the Guest from complying with the security and identification requirements applicable to self check-in.
4. Sanhaus may ask the person who made the booking to present a photo identification document to the extent necessary to verify that the details correspond with the booking. As a general rule, Sanhaus does not copy identity documents unless otherwise required by specific provisions of law.
5. In the case of self check-in, Sanhaus may require the security deposit to be provided remotely in advance. Where this is not possible, the Guest may be required to report to the Reception on its next business day in order to provide the security deposit, in particular by means of card pre-authorisation.
6. The Guest is required to provide accurate information necessary for the performance of the stay. Providing false information, using another person’s identity or refusing necessary identity verification may result in refusal of check-in or termination of the agreement, subject to applicable law and the conditions of the Offer.

§ 6. Check-in and Check-out Times

1. The accommodation period begins at 4:00 p.m. on the day of arrival and ends at 11:00 a.m. on the day of departure, unless otherwise stated in the booking confirmation.
2. Late check-out is permitted only with prior confirmation from Sanhaus. Sanhaus may make its consent subject to availability and an additional charge.
3. Remaining in the Apartment beyond the check-out time without prior approval may result in the Guest being charged reasonable costs arising from the extended use of the Apartment. If the delay makes it impossible to prepare the Apartment for the next booking or requires the following night to be blocked, the charge may correspond to the price of one additional night at the rate applicable to the relevant date, without prejudice to Sanhaus’s right to claim compensation for actual losses to the extent permitted by law.
4. The Guest must return the keys and access devices in the manner indicated by Sanhaus. Leaving the keys elsewhere without prior agreement may result in the Guest being charged the actual costs of securing the premises, recovering the keys or replacing access security.

§ 7. Rules of Stay and Conduct

1. Guests are required to respect the peace and comfort of residents, other Guests and neighbours at all times. Quiet hours apply from 10:00 p.m. to 8:00 a.m.
2. Parties, receptions, hen or stag parties, events, party-style gatherings, commercial photo shoots or commercial productions are prohibited without Sanhaus’s prior written consent.
3. Persons not included in the booking may visit the Apartment solely under the responsibility of the Guest and only until the beginning of quiet hours. They may not stay overnight or use the Apartment independently without Sanhaus’s prior consent.
4. The number of overnight Guests may not exceed the number stated in the booking or the Apartment’s maximum occupancy.
5. The Guest may not sublet, lend or otherwise make the Apartment available for independent use by third parties without Sanhaus’s consent.
6. Smoking cigarettes, e-cigarettes, heated tobacco products and using any other substances producing smoke, vapour or an intensive odour is prohibited in the Apartments. A breach may result in a PLN 500 charge for additional cleaning and deodorisation. Where the actual and reasonable cost of remedying the consequences is higher, Sanhaus may seek reimbursement of such costs to the extent permitted by law.
7. Possession or use of illegal substances, aggressive behaviour, conduct endangering safety or serious disturbance of the peace are prohibited.
8. Guests must take proper care of the Apartment and common areas, must not leave objects obstructing passageways or evacuation routes, must not allow unauthorised persons into the building and must comply with the rules of the building or housing community to the extent that such rules have been made available to the Guest.

§ 8. Children and Pets

1. Some Apartments may be intended exclusively for adults or may only accommodate children above a specified age. Such restrictions arise from the characteristics of the Apartment and are indicated in the Offer description before the booking is made.
2. Pets are permitted only in Apartments expressly designated as pet-friendly, subject to prior agreement with Sanhaus and the conditions specified in the Offer. As a general rule, small dogs are accepted; cats are not permitted.
3. The Guest is responsible for any damage and reasonable additional cleaning costs caused by a pet. A pet must not disturb other persons, must not be left unattended in common areas and must not be left alone in the Apartment.

§ 9. Safety, Breakdowns and Access to the Apartment

1. Guests are required to comply with safety and fire protection rules and must not interfere with smoke detectors, carbon monoxide detectors, alarms, electrical, gas, water or heating installations, or other safety devices.
2. The use of heating appliances or other high-risk devices that are not part of the Apartment’s equipment is prohibited where their use may create a fire hazard or damage the installations.
3. Any breakdown, damage, flooding, interruption of utilities or other hazard must be reported to Sanhaus immediately.
4. Following prior arrangement with the Guest, Sanhaus may enter the Apartment in order to carry out servicing, inspection, repairs or to rectify a reported defect.
5. Without the Guest’s prior consent, Sanhaus may enter the Apartment where this is necessary to protect life, health or property, to remedy or limit the effects of a breakdown, to carry out urgent technical intervention, or where there are reasonable grounds to believe that a serious breach of these Terms and Conditions or a threat to other persons is occurring.
6. Whenever leaving the Apartment, the Guest must close and secure all doors and windows and safeguard all keys, codes and access devices provided to them.
7. Frying fish in the Apartments is prohibited. In the event of a breach, the Guest may be charged the actual and reasonable costs of additional cleaning, deodorisation or other measures necessary to remedy the consequences of the breach.
8. Charging batteries of electric bicycles, electric scooters and other personal means of transport equipped with traction batteries is prohibited in the Apartments and common areas of the buildings, except for devices forming part of the Apartment’s equipment or provided by Sanhaus Apartments.
9. Bringing into or storing bicycles, electric bicycles, scooters, electric scooters or other similar means of transport in the Apartments is prohibited. Such items may only be stored in designated areas, where available at the relevant property. Sanhaus Apartments does not guarantee the availability of storage facilities for such means of transport unless expressly stated in the description of the Apartment or Offer.
10. The use of open flames in the Apartments and common areas, including candles, incense, oil lamps and similar sources of flame or embers, is prohibited, except for appliances forming part of the permanent equipment of the Apartment and designed for such use.
11. Removing, covering, sealing, disconnecting the power supply or batteries, damaging or otherwise interfering with the operation of smoke detectors, carbon monoxide detectors, alarm systems or other safety devices is prohibited. Covering, sealing or blocking ventilation grilles or openings is also prohibited.
12. Furniture and equipment may not be removed from the Apartment. Guests must not move heavy furniture or items of equipment where doing so may damage the furniture, flooring, walls or other elements of the Apartment.
13. Towels provided as part of the Apartment’s equipment are intended for use within the Apartment and should not be used on the beach or for purposes that may result in permanent or excessive soiling.
14. Throwing or dropping any objects from balconies or terraces, placing objects on the outside of railings or leaving objects that may fall, be blown away by the wind or pose a risk to persons or property is prohibited.
15. Towels, bed linen, clothing and other items must not be hung on the outside of balcony or terrace railings. Items may only be dried in a manner that does not create a hazard, cause damage or breach the rules applicable in the relevant building.
16. Charging electric or hybrid vehicles from electrical sockets belonging to the Apartment, garage or common areas is prohibited unless the relevant parking space or charging device has been expressly designated for vehicle charging and Sanhaus Apartments has authorised its use.
17. Internet access, television and other services provided using infrastructure operated by third-party providers constitute amenities available in accordance with the description of the Offer. In the event of a failure, Sanhaus Apartments will take reasonable steps to report or remedy it. A short-term failure beyond the control of Sanhaus Apartments does not in itself constitute grounds for a refund of the entire price of the stay; any claims will be assessed taking into account the nature and duration of the failure, its impact on the performance of the agreement and the Guest’s mandatory statutory rights.

§ 10. Damage, Keys, Remote Controls and Housekeeping

1. The Guest is liable, in accordance with applicable law, for damage caused by the Guest, persons included in the booking, visitors and animals under the Guest’s care.
2. In the event of loss of a set of keys, Sanhaus may charge a fixed amount of PLN 500 where this corresponds to the typical cost of restoring and securing access. Where higher necessary costs are incurred, for example for replacing locks or an access system, Sanhaus may claim the actual and documented costs.
3. A charge of PLN 100 may be imposed for a damaged key.
4. In the event of loss or damage to a gate remote control, garage access card, key fob, transponder or similar access device, the Guest is responsible for the actual cost of replacement, reproduction or reprogramming, subject to a minimum charge of PLN 200.
5. Guests are required to sort waste in accordance with the instructions applicable to the Apartment. If Sanhaus is required to carry out additional work after departure to manually sort waste left by the Guest, a charge of PLN 100 may be imposed.
6. The Guest should leave the Apartment free of personal belongings and waste outside the designated waste bins and in a condition consistent with normal use. Excessive soiling, stains, food remnants or soiling of upholstery, carpets or walls may result in the Guest being charged the actual and reasonable cost of additional or specialist cleaning.

§ 11. Defects and Complaints

1. The Guest should inspect the Apartment upon arrival and immediately report any irregularities, defects or missing items so that Sanhaus has an opportunity to verify and remedy them during the stay.
2. The Guest should allow Sanhaus access to the Apartment at an agreed time for the purpose of verifying and remedying the reported issue.
3. Effective and prompt rectification of a reported issue will be taken into account when assessing the validity and extent of any subsequent claims made by the Guest. This provision does not exclude any rights granted to the Guest under mandatory provisions of law.
4. Complaints may be submitted by e-mail to apartamenty@sanhaus.pl or in writing to Sanhaus’s registered office. To facilitate efficient handling, a complaint should state the booking number, describe the event, specify when it occurred and indicate the requested resolution.
5. Sanhaus will consider complaints without undue delay and within the period required by applicable law.

§ 12. Serious Breach of the Terms and Conditions

1. Sanhaus may require the Guest to cease a breach of these Terms and Conditions immediately.
2. In the event of a serious or repeated breach of public order, quiet hours, the prohibition on parties, permitted occupancy, unauthorised use of the Apartment by third parties, aggressive behaviour, a safety hazard or another serious breach, Sanhaus may — taking into account the nature of the breach and applicable law — terminate the agreement with immediate effect and require the Guest to leave the Apartment.
3. In the event of a threat to safety or a serious disturbance of the peace, Sanhaus may call the Police, Municipal Police, building security, Fire Service or other competent authorities.
4. Settlement of any unused portion of the stay following termination of the agreement will be made in accordance with applicable law, the conditions of the Offer and the reason for termination. These Terms and Conditions do not exclude the Guest’s liability for damage caused.

§ 13. Items Left Behind

1. Items left behind by the Guest after the end of the stay will, where reasonably possible, be secured and handled in accordance with the applicable provisions governing lost property.
2. Where the person entitled to the item can be identified, Sanhaus will notify that person that the item has been found and request its collection. The item may be collected from the Reception or, by prior arrangement, sent at the expense of the person entitled to it.
3. Sanhaus may seek reimbursement of reasonable costs of storage, maintenance or shipment of the item to the extent permitted by law.
4. Documents, dangerous items, items requiring special handling and uncollected items will be transferred or otherwise dealt with in accordance with applicable law. Leaving an item behind will not in itself be treated as relinquishment of ownership.

§ 14. Circumstances Beyond Sanhaus’s Control and Alternative Accommodation

1. If the booked Apartment cannot be made available due to technical reasons, a breakdown, damage, a decision of a public authority, a safety risk or other circumstances beyond Sanhaus’s control, Sanhaus may offer an alternative Apartment of as similar a standard and specification as reasonably possible.
2. If suitable alternative accommodation cannot be provided, Sanhaus will refund the amounts due for services not provided, subject to applicable law.
3. Sanhaus does not exclude or limit its liability to the extent that such liability cannot lawfully be excluded or limited.

§ 15. Final Provisions and Proposed Legislation

1. These Terms and Conditions apply together with the conditions of the relevant Offer and the booking confirmation. In the event of a conflict, individually agreed booking conditions shall prevail to the extent that they comply with applicable law.
2. These Terms and Conditions have been prepared taking into account the direction of the proposed legislative changes concerning short-term accommodation services being considered in Poland in 2026. Provisions based solely on proposed legislation are not presented as statutory requirements currently in force.
3. If, following the entry into force of new legislation, it becomes necessary to provide a property registration number, additional contact details, safety information or other elements of house rules, Sanhaus will supplement these Terms and Conditions and the information applicable to individual Apartments.
4. Matters not regulated by these Terms and Conditions shall be governed by Polish law, in particular the provisions of the Polish Civil Code, consumer protection law and applicable regulations governing accommodation services.

WEBSITE TERMS AND CONDITIONS OF SANHAUS APARTMENTS

SANHAUS A.J. Ziółek Spółka Jawna

§ 1. General Provisions

1. These Terms and Conditions set out the rules for using the website www.sanhaus-apartments.pl (hereinafter: the “Website”) and the electronic services provided by SANHAUS A.J. Ziółek Spółka Jawna, with its registered office at ul. Bałtycka 6/1, 81-707 Sopot, Poland, Tax Identification Number (NIP): 585-147-85-72 (hereinafter: “Sanhaus”).
2. Sanhaus contact details: e-mail: apartamenty@sanhaus.pl, tel. +48 730 300 530. The Sanhaus Apartments Reception is located at ul. Haffnera 47/2, 81-708 Sopot, Poland.
3. These Website Terms and Conditions do not replace the Reservation and Stay Terms and Conditions. Matters relating to bookings, payments, accommodation and stays are governed by the Reservation and Stay Terms and Conditions and the conditions of the relevant Offer.
4. The User may save these Terms and Conditions on their device or print them free of charge.
5. To use the Website, the User requires a device with Internet access, an up-to-date web browser, an active e-mail address where required for correspondence, and enabled support for essential web technologies.

§ 2. Electronic Services

1. Through the Website, Sanhaus provides, in particular, the following functionalities: browsing Apartment offers and informational content, using the online booking system and contact form, subscribing to the newsletter and loyalty programme, purchasing vouchers, and using available automated assistance functions or the AI assistant.
2. The service of browsing Website content begins when the User accesses the Website and ends when the User leaves it.
3. The contact form service begins when the form is submitted and ends when Sanhaus responds or when the correspondence relating to the enquiry is concluded.
4. Subscription to the newsletter and loyalty programme takes place after the required consent has been given and may be withdrawn at any time, in particular by using the unsubscribe link contained in an e-mail or by contacting Sanhaus.
5. The online booking system allows the User to make a booking subject to the conditions specified for the selected Offer. Before confirming the booking, the User is provided with information concerning the price, dates, payment and cancellation terms and other material conditions.
6. The AI functionality is provided for assistance and information purposes. Unless expressly stated otherwise, automated responses do not constitute an individual assurance, an amendment to the booking conditions or a decision producing legal effects. The conditions of the Offer, the booking confirmation and arrangements confirmed by Sanhaus are binding.

§ 3. Rules for Using the Website

1. The User is required to use the Website in accordance with applicable law, good practice and these Terms and Conditions.
2. It is prohibited to provide unlawful content, take actions that interfere with the functioning of the Website, circumvent security measures, automatically collect data without Sanhaus’s consent, or impersonate another person.
3. The User should provide true, current and sufficient information necessary for the provision of the selected service.
4. Sanhaus may temporarily restrict access to the Website for technical, security, maintenance or functionality development reasons.

§ 4. Bookings Made Through the Website

1. Information concerning Apartments, prices and availability presented on the Website constitutes an invitation to enter into an agreement, unless the content of a particular function clearly indicates otherwise.
2. Cancellation conditions, the amount and nature of any advance payment or deposit, payment deadline, possibility of amending a booking and any non-refundable conditions depend on the selected Offer and are presented before the booking is made.
3. Sanhaus may specify a minimum number of nights depending on the Apartment, dates, season, events, public holidays or selected Offer.
4. Once a booking has been successfully made, the Client receives confirmation at the e-mail address provided. Where payment is made by traditional bank transfer, the confirmation may specify the deadline by which the required amount must be paid. Failure to make payment by the specified deadline may result in cancellation of the booking in accordance with the conditions of the Offer.
5. For bookings made through third-party booking platforms, the terms of the relevant platform and the specific booking apply with respect to price, payment, amendments and cancellation. The Sanhaus Reservation and Stay Terms and Conditions apply to Guests regardless of the booking channel, provided that they have been duly made available to them.

§ 5. Electronic Payments and Vouchers

1. Online payments may be processed by third-party payment service providers. Available payment methods are displayed during the booking or purchase process.
2. The rules concerning the use, validity and restrictions applicable to vouchers are specified at the time of purchase or on the voucher itself. Where a voucher is issued to a named person or is subject to a specific promotion, additional conditions presented before purchase may apply.
3. Sanhaus does not charge the User any additional fee for access to electronic services as such, without prejudice to the price of bookings, vouchers or other paid services clearly identified on the Website.

§ 6. Complaints Concerning Electronic Services

1. Complaints concerning the operation of the Website or electronic services may be submitted by e-mail to apartamenty@sanhaus.pl or in writing to Sanhaus’s registered office at ul. Bałtycka 6/1, 81-707 Sopot, Poland. The complaint should include a description of the issue and details enabling Sanhaus to respond.
2. Sanhaus will consider the complaint without undue delay and no later than within the period required by applicable law.
3. Complaints concerning a stay, an Apartment, breakfast or the performance of a booking are governed by the Reservation and Stay Terms and Conditions.

§ 7. Consumer Rights

1. Nothing in these Terms and Conditions limits the mandatory statutory rights of consumers or entrepreneurs who are entitled to consumer protection under applicable law.
2. The statutory right to withdraw from a distance contract does not apply in the circumstances specified in the Polish Consumer Rights Act, in particular to the provision of accommodation services other than for residential purposes where the agreement specifies the date or period during which the service is to be provided. The right to cancel a booking may nevertheless arise from the conditions of the relevant Offer.
3. Information on out-of-court methods of resolving consumer disputes is available from current official public sources maintained by the competent authorities. These Terms and Conditions do not refer to the discontinued EU Online Dispute Resolution (ODR) platform.

§ 8. Personal Data and Cookies

1. The rules governing the processing of personal data and the use of cookies, analytical and marketing tools and AI are set out in the Sanhaus Apartments Privacy and Cookies Policy available on the Website.
2. Consent to receive newsletters or marketing communications and consent to optional cookies may be withdrawn at any time, without affecting the lawfulness of any processing carried out before consent was withdrawn.

§ 9. Final Provisions

1. Sanhaus may amend these Terms and Conditions for valid reasons, in particular due to changes in law, Website functionalities, payment methods, the scope of services or security requirements. Any amendments shall not affect rights acquired under agreements concluded before the amendments took effect.
2. Agreements concluded before a new version of these Terms and Conditions enters into force shall be governed by the version made available to the Client at the time the agreement was concluded, unless an amendment results from mandatory provisions of law.
3. Matters not regulated by these Terms and Conditions shall be governed by Polish law.